FAQ
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support via email at support@eibhlinn.studios.com.
Where do you ship?
We currently ship Worldwide.
Due to Covid-19:
There is potential delays in both shipping and production.
Due to this International Shipments may be delayed, but all packages will include tracking.
How long does it take to ship my order?
In-Hand orders
Once you've placed your order, it usually takes 1-3 Business days to process it for delivery.
Pre-Orders
Once Pre-Orders close, it can take up to 3-5 months to have pins manufactured and shipped to the USA. Once received we will begin grading the merchandise and begin shipping within 7 days.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 1-4 days
- Canada: 2-14 days
- Worldwide: 2-4 weeks
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD
If your credit or debit card use another currency, then you will be charged in USD depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
3. Shipping
Where do you ship?
We currently ship Worldwide.
How long does it take to ship my order?
Once you've placed your order, it usually takes 1-3 Business days to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 1-4 days
- Canada: 2-14 days
- Worldwide: 2-4 weeks
Do you offer fast shipping?
We offer fast shipping on a select number of countries:
- United-States: 1-3 Business Days
You can select fast shipping after having entered your delivery location.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, depending on the carrier, they may leave the package at the door or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
Deliveries outside of the United States and Canada are subject to Custom Import Taxes. Please contact local offices.
4. Returns
Do you accept returns?
- Exchanges and Returns are not accepted as all sales are FINAL.
- If you received the wrong item, please contact us with pictures and we will sent out the correct item once the original item is returned. If the item is out of stock we will provide a refund or a substitute pin if applicable.
- If an item is damaged during transit, I am unable to refund you as the damage was done by the carried. I will secure your package to the best of my ability. Please upgrade to priority mail, if you are worried about shipment damage. Also note that if you have not purchased an A grade there will be flaws. Please check out the grading policy before purchasing.
- All other cases please contact us regarding your issue.
Can I exchange an item?
See Above
5. Other questions
Do you have physical stores?
We currently don't have any physical stores.